etisalat by e& announced a monumental breakthrough in its pursuit of cutting-edge technologies to elevate customer experiences with the successful completion of the “5G-Advanced” trial project under the leadership of the Telecommunications and Digital Government Regulatory Authority (TDRA).Read More…
Liferay recently awarded Zain Kuwait, the flagship operation of the regional telecom innovator as ‘Best B2C and marketplace company’ for its innovation driven digital customer experiences.Read More…
Cisco identified emerging key technology trends that will emerge in 2022 as it prepares to participate in the GITEX Technology Week scheduled on October 17 to 21, 2021 of the Dubai World Trade Centre.Read More…
In a blog post, Kate Leggett the vice president, principal analyst at Forrester explains that RPA (robotic process automation) is a tactical, short-term fix to digitize common, reproducible agent tasks in the contact center.Read More…
